Pivotal CRM by CDC Software
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Member since:5/24/2007
CDC Software provides enterprise software applications to more than 6,000 customers worldwide in the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company’s products are intended to help organizations deliver a superior customer experience while increasing efficiencies and profitability.
CDC’s product suite includes:
- CDC Factory, for manufacturing operations management (MOM);
- Ross Enterprise, for enterprise resource planning (ERP) and supply chain management (SCM);
- CDC Supply Chain, for SCM, warehouse management (WM), and order management (OM);
- for customer relationship management (CRM), Pivotal CRM and Saratoga CRM;
- CDC Respond, for handling customer complaints and managing feedback;
- c360 CRM add-on products, industry solutions, and development tools for the Microsoft Dynamics CRM platform;
- and Platinum human resources management (HRM) and business analytics solutions specifically designed to meet the business and regulatory requirements of mainland China and Hong Kong.
CDC completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management, and offshore development.
CDC is headquartered in Atlanta, Georgia (US), and has over 2,100 employees in 32 offices worldwide.
CDC Software's Pivotal CRM is a customer relationship management (CRM) solution for companies that want to use CRM strategically—to model, enhance, and streamline their sales, marketing, and customer service processes. Built with the user experience in mind, Pivotal CRM allows companies to tailor the system to their users' needs. With a Microsoft-style interface and role- and task-based navigation, Pivotal CRM is a familiar and comfortable system for users, which can help reduce the learning curve and increase the speed of user adoption. Pivotal CRM embeds Microsoft Outlook and Microsoft SharePoint within the CRM system and integrates closely with the Microsoft Office suite.
For more information, visit the company’s Web site
www.cdcsoftware.com
or the product homepage
www.cdcsoftware.com/en/PivotalCRM.aspx
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The vertical segment or industry to which Pivotal CRM applies.
- Aerospace and Defense (A&D)
- Associations/Non–Profit
- Banking
- Chemicals
- Consumer Packaged Goods (CPG)
- Electronics/High–Tech
- Engineering and Construction
- Fabricated Metals
- Financial Institutions
- Food and Beverage
- Furniture and Fixtures
- Gaming and Hospitality
- Health Care
- Higher Education
- Industrial and Commercial Products/Machinery
- Insurance
- Lumber/Wood
- Manufacturing
- Medical Devices and Laboratory Equipment
- Oil and Gas
- Paper Products
- Pharmaceutical/Life Science
- Public Sector/Government
- Publishing/Media
- Real Estate
- Rubber/Plastic
- Service Provider
- Steel/Mill Products
- Transportation
- Textiles, Apparel, and Footwear
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Functionality, services, or modules offered by Pivotal CRM.
- Analytics
- Channel management
- Contact management
- Customer contract management
- Customer reference
- Customer service and support
- Document management
- E–commerce B2B
- E–mail manager
- E–mail marketing
- Field service
- Internationalization
- Marketing management
- Mobile computing
- Product and price configurator
- Relationship capital management
- Sales force automation (SFA)
- Sales proposals
- Surveys
- Workflow manager
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The ability Pivotal CRM has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to Pivotal CRM's level of presence and localization capabilities.
- Asia
- Southeast Asia (including the Far East and Japan)
- Australasia
- Europe (east, central, and south)
- Europe (west and north, including the United Kingdom)
- Latin America (Mexico, Central America, and South America)
- North America (Canada and the United States)
- Middle East
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A selection of server platforms supported by Pivotal CRM.
- Windows Server (such as NT/2003/Vista)
- Hosted solution or SaaS
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The user company size (the total number of employees) that Pivotal CRM is suitable for.
- 1 – 50 Employees
- 51 – 200 Employees
- 201 – 500 Employees
- 501 – 1,000 Employees
- 1,001 – 5,000 Employees
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The number of user company sites that Pivotal CRM is suitable for.
- Single–site enterprise
- 2–10 sites
- 11–20 sites
- 21–40 sites
- 40–100 sites
- Greater than 100 sites
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| Headquarters: |
Two Concourse Parkway, Suite 800
Atlanta, GA
30328
UNITED STATES
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| Contact Phone: |
1 770-351-9600
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| Fax: |
+1 770-351-0036
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| Toll Free: |
NA |
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| Fiscal Year-end: |
December
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 Read CDC Software Related Articles in Our Article Archive
CRM for Financial and Insurance MarketsPivotal CRM for Financial Services Pivotal CRM for the financial
services industry offers comprehensive, integrated, industry-specific
capabilities that increase insight into operational performance, streamline
processes across the value chain, and improve responsiveness to client demands.
ERP - DistributionRoss ERPRoss ERP software systems from CDC Software address industry-specific challenges for recipe and formula-based manufacturers.
Mixed-Mode Manufacturing (ERP)Ross EnterpriseCDC Software’s Ross Enterprise is
a suite of applications designed specifically for process manufactures that
produce recipe- or formula-based products like food, pharmaceuticals, chemicals,
metals, bricks, glass, or tile.
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Process Manufacturing (ERP)Ross EnterpriseCDC Software’s Ross Enterprise is
a suite of applications designed specifically for process manufactures that
produce recipe- or formula-based products like food, pharmaceuticals, chemicals,
metals, bricks, glass, or tile.
Financial PackagesRoss EnterpriseCDC Software’s Ross Enterprise is
a suite of applications designed specifically for process manufactures that
produce recipe- or formula-based products like food, pharmaceuticals, chemicals,
metals, bricks, glass, or tile.
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