| 1. |
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions ( Pages)
by Greg Rollins
May 22, 2002
Abstract : Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.
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| 2. |
CRM For Complex Manufacturers Revolves Around Configuration Software ( Pages)
by P.J. Jakovljevic
Nov 8, 2002
Abstract : While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.
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| 3. |
Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel? ( Pages)
by P.J. Jakovljevic
Oct 6, 2000
Abstract : Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…
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| 4. |
War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It? (0 Pages)
by P.J. Jakovljevic and David Clark
Oct 13, 2008
Abstract : Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?
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| 5. |
"Best" of the Three CRM Solutions ( Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 5, 2004
Abstract : In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new
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| 6. |
'Best' of the Three CRM Solutions (3 Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 5, 2004
Abstract : In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new 'trio' product lines ACT, ACCPAC, and SalesLogix on the battleground.
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| 7. |
Integrating Customer Relationship Management through Software As A Service ( Pages)
by Jim Berkowitz
Dec 6, 2005
Abstract : The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.
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