| 1. |
Dead Heat: Corporate Buyers Gain Analysis Tools in Leading e-Procurement Products ( Pages)
by D. Geller
Jul 20, 2000
Abstract : Commerce One has partnered with Sagent Technology to add analytic tools to its enterprise e-purchasing application. Also, Ariba has partnered with Informatica to add analytic tools to its enterprise e-purchasing application.
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| 2. |
The "Old ERP" Dilemma: Replace or Add-on ( Pages)
by Olin Thompson
Jun 8, 2001
Abstract : Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.
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| 3. |
ASP Traffic Analysis! What Next – ASP Odometers? ( Pages)
by D. Geller
Apr 4, 2000
Abstract : WebTrends will begin offering an Application Service Provider (ASP) solution for web traffic analysis. The offering has options both for traditional traffic analysis and for commerce analysis. The product is also free to personal web sites.
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| 4. |
ASP Traffic Analysis! What Next – ASP Odometers? (3 Pages)
by D. Geller
Apr 4, 2000
Abstract : WebTrends will begin offering an Application Service Provider (ASP) solution for web traffic analysis. The offering has options both for traditional traffic analysis and for commerce analysis. The product is also free to personal web sites.
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| 5. |
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer ( Pages)
by Bruce Culbert
Feb 28, 2007
Abstract : To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
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| 6. |
The 'Old ERP' Dilemma: Replace or Add-on ( Pages)
by Olin Thompson
Jan 29, 2002
Abstract : Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.
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| 7. |
Customer Data Integration: A Primer ( Pages)
by Lyndsay Wise
Aug 22, 2006
Abstract : Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.
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| 8. |
Abandon All Insecurity, Ye Who Enter Here ( Pages)
by D. Geller
May 26, 2000
Abstract : Commerce One will add Netegrity’s secure portal management solution to its offerings. This will add a wide range of access control mechanisms, personalization capabilities and single login for customers.
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| 9. |
How to Measure Customer Satisfaction ( Pages)
by Murali Chemuturi
Apr 30, 2008
Abstract : Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.
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