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CRM Evaluation Center
Nov 25, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Welcome to ERP Showdown! Infor SyteLine vs. Exact Software Macola ES vs. QAD Enterprise Application ( Pages)
by Larry Blitz
Jun 23, 2008
Abstract : Today's ERP Showdown pits Infor SyteLine vs. Exact Software Macola ES vs. QAD Enterprise Application, all aimed at medium-sized businesses in the $250 million (USD)–plus range. Once again, we used TEC's ERP Evaluation Center to look at all eight standard ERP modules…
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ERP Showdown—Round 2! Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO ( Pages)
by Dylan Persaud
Apr 11, 2007
Abstract : I'm Dylan Persaud, senior analyst at Technology Evaluation Centers. Due to the overwhelming response to our first ERP Showdown, we're pleased to present another head-to-head discrete enterprise resource planning (ERP) comparison. Here, then, is ERP Showdown, Round 2!—featuring Exact Macola ES vs. Infor SyteLine vs. QAD MFG/PRO.
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CRM RFP Template (1 Page)
by TEC Staff
Nov 22, 2007
Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages)
by P.J. Jakovljevic
Aug 29, 2003
Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
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Exact Software--Working Diligently Towards the "One Exact" Synergy Part Five: Market Impact (Continued) ( Pages)
by P.J. Jakovljevic
Mar 2, 2004
Abstract : While most traditional enterprise resource planning (ERP) solutions are task-driven, by adding structure to processes that are typically handled inconsistently or manually, Macola ES is process-driven. A truly integrated workflow and business process management (BPM) tool allows users to achieve long coveted IT objectives--the paperless office, management by exception, and workflow as electronic framework to guide employees.
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Exact Software--Working Diligently Towards the "One Exact" Synergy Part Two: Macola, the ERP and BAM Solutions ( Pages)
by P.J. Jakovljevic
Feb 27, 2004
Abstract : In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow, and exception alerts and events. Also, Exact Event Manager addresses the challenge of not knowing about existing and potential business problems or of learning of them too late by providing a way for organizations to define and respond to critical, time-sensitive data across the entire enterprise.
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Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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IBM Express-es Its Candid Desire For SMEs Part Three: Challenges and User Recommendations ( Pages)
by P.J. Jakovljevic
Aug 6, 2003
Abstract : IBM still suffers from the image problem of being associated with products and services for very large organizations, and it will need to muster a major marketing effort to convince buyers that it can deliver appropriate and cost-effective systems for small businesses.
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IBM Express-es Its Candid Desire For SMEs Part Two: Market Impact ( Pages)
by P.J. Jakovljevic
Aug 5, 2003
Abstract : SMEs have recently begun to seek integration platforms that address the end-to-end business process management (BPM) rather than the traditional pesky point-to-point interconnectivity solutions. IBM's strategy of selling WebSphere Express through local VARs and of letting smaller enterprises deploy only what they need in an incremental fashion, should go a long way with the current buying patterns.
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