| 1. |
Planning Horizon of a Technical Personnel Management System ( Pages)
by Juan Francisco Segura
Aug 19, 2005
Abstract : Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.
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| 2. |
Technical Staff Management Systems for the Aviation Industry ( Pages)
by Juan Francisco Segura
Aug 18, 2005
Abstract : In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times. The complexity of the operation increases the need for a maintenance personnel management system.
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| 3. |
Enterprises May Be Overlooking Profits from After-sales Service ( Pages)
by Ashfaque Ahmed
Aug 15, 2006
Abstract : If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.
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| 4. |
Retail Systems: A Primer ( Pages)
by Caroline Lam
Mar 13, 2006
Abstract : The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.
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| 5. |
Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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| 6. |
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community ( Pages)
by Neil Stolovitsky
Sep 1, 2006
Abstract : The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the areas of portfolio management and program management confirm the rising demand for project portfolio management solutions.
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| 7. |
Document Management and Digital Asset Management Is There a Difference and What Might It Be? ( Pages)
by Hans Mercx
Dec 19, 2005
Abstract : As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite market confusion, the two solutions serve different functions, but can still be integrated to meet an enterprise's needs.
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| 8. |
The Strategic Importance of Asset Management Part One: Changing Attitudes ( Pages)
by Daryl Mather
Dec 18, 2003
Abstract : This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding the failure of physical assets. In particular it examines the impact of these events on issues such as the selection and implementation of enterprise management software, the use of call centers and the outsourcing of asset management functions. There is also an overview of the evolution of asset management throughout the world that has brought us to this point.
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| 9. |
Performance Management Simplified by MSPs ( Pages)
by J. Dowling
Jan 24, 2001
Abstract : IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing system (NCS) whose performance must be actively managed to ensure continual business support. But the skills and tools necessary to ensure that network and server systems provide adequate levels of services and performance are expensive and scarce. Management service providers (MSPs) that specialize in performance management can apply expert personnel and 24/7 monitoring at a fraction of the cost required to staff the function internally.
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