| 1. |
The Best ACT! Is Still to Come ( Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 31, 2004
Abstract : After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
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| 2. |
Podcast: A Project Manager's Guide to Business Performance Management ( Pages)
by Neil Stolovitsky
Sep 5, 2007
Abstract : As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.
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| 3. |
Total Reward Management: Don't Leave Your Line Manager Alone ( Pages)
by Donatello Bianco
Jun 30, 2005
Abstract : A total reward management system can help companies leverage their most complex and volatile asset: its human capital. Partnerships between human resources and line managers, and using collaborative platforms to communicate incentives and goals can increase strengthen a company's competitive advantage.
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| 4. |
How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager ( Pages)
by Alexander Hankewicz
Jun 27, 2008
Abstract : Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.
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| 5. |
How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager (0 Pages)
by Alexander Hankewicz
Oct 29, 2008
Abstract : Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.
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| 6. |
A CRM System Needs A Data Strategy ( Pages)
by David McNamara
Jul 3, 2003
Abstract : A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
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| 7. |
PeopleSoft Revamps World for Its Mid-Market "Express" Conquest Part Two: Market Impact ( Pages)
by P.J. Jakovljevic
Jul 27, 2004
Abstract : The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing, packaging and deployment options; speed of implementation; vertical focus; interconnectivity to other applications and legacy systems; product scalability and scope expandability; Internet and wireless device accessibility; low cost business-to-business (B2B) electronic connectivity; and a single point of contact possibly with a local consulting and implementation support. PeopleSoft seems to have captured (or at least tackled) most of these.
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| 8. |
PowerTrieve, A LEAP For CRM? ( Pages)
by Kevin Ramesan
May 17, 2003
Abstract : Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?
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| 9. |
Siebel Rallies Its Integration Alliance Troops Part 1: Recent Announcements ( Pages)
by P.J. Jakovljevic
May 10, 2002
Abstract : Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.
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