| 1. |
Great Plains Taps The Web To Deliver Product Support ( Pages)
by L. Talarico
Dec 5, 2000
Abstract : Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.
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| 2. |
NCR's Teradata Database Meets Windows 2000. A Match Made in Redmond? ( Pages)
by M. Reed
Feb 25, 2000
Abstract : NCR Corporation announced it will support Microsoft Windows 2000 across its entire offering of products. In addition, NCR will present a full suite of consulting and support services to help businesses migrate to the Windows 2000 environment. The question is whether the power of Windows can keep up with Teradata.
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| 3. |
Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line? ( Pages)
by Neil Stolovitsky
Apr 13, 2006
Abstract : Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.
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| 4. |
The Convergence of ERP and Field Services—One Vendor’s Leadership ( Pages)
by Predrag Jakovljevic and Judith Rothrock
Feb 27, 2008
Abstract : Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
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| 5. |
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM ( Pages)
by P.J. Jakovljevic
Dec 22, 2004
Abstract : In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.
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| 6. |
Yet Another Branding Debacle (This Time, It's ERP for Services) ( Pages)
by Jane Affleck
Jun 25, 2008
Abstract : Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?
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| 7. |
Yet Another Branding Debacle (This Time, It’s ERP for Services) ( Pages)
by Jane Affleck
Mar 3, 2008
Abstract : Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?
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| 8. |
Yet Another Branding Debacle (This Time, It's ERP for Services) (0 Pages)
by Jane Affleck
Jul 15, 2009
Abstract : Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?
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| 9. |
Yet Another Branding Debacle (This Time, It’s ERP for Services) (3 Pages)
by Jane Affleck
Feb 13, 2009
Abstract : Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?
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