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It’s All About User Experience But, How Can We Measure User Experience? ( Pages)
by D. Geller
Aug 14, 2000
Abstract : Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.
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| 2. |
It’s All About User Experience But, How Can We Measure User Experience? (3 Pages)
by D. Geller
Aug 14, 2000
Abstract : Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.
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| 3. |
Wrong ERP Demise Predictions Have (Only Partly) Created Skills Shortage ( Pages)
by P.J. Jakovljevic
Feb 2, 2001
Abstract : With so much frenzy surrounding e-business and CRM applications, ERP may be a far cry from its halcyon days. However, ERP implementation skills are still in demand, particularly as a foundation and a facilitator to other sexier applications.
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| 4. |
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer ( Pages)
by Bruce Culbert
Feb 28, 2007
Abstract : To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
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| 5. |
Enterprise Content Management Solution Creates the Ultimate Customer Experience ( Pages)
by Hans Mercx
Aug 7, 2006
Abstract : Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.
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| 6. |
User-Focused Design Principles Shape the Customer Experience ( Pages)
by Michael Ryan
Jan 18, 2002
Abstract : Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.
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| 7. |
Paul Greenberg's Experience on the EDGE CRM News, trends and interviews brought to you exclusively by TEC and myCRMcareer.com ( Pages)
by Paul Greenberg
Jul 20, 2008
Abstract : Paul Greenberg is one of the most influential authors, analysts, and thought leaders in the customer relationship management (CRM) industry today. Programs focus on news, trends, recommendations, and interviews with CRM luminaries.
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| 8. |
The Interview: Having an Experience with Joe Pine ( Pages)
by Ann Grackin
Jun 22, 2004
Abstract : Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s at. How do you create a lasting identity and relationship with your customer through your processes from marketing, sales and supply chain to keep them loyal? A fascinating discussion with the author of
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| 9. |
If There's One Thing CRM Tells Us: Don't Do PLM the Same Way (5 Pages)
by David Smith
Jun 21, 2004
Abstract : Product lifecycle management (PLM) doesn't work, but it should. Fundamentally, the idea that we can design better products and bring them to market more quickly by leveraging the knowledge and experience in our own value chain and our customers and suppliers, is a sound one. It's just that buying PLM doesn't always allow that leverage. Industry's general approach and attitude to PLM very much mimics the early days of the customer relationship management (CRM) adoption, and there are lessons abound from that experience that should help when tackling the 'ifs' and 'hows' of PLM investment.
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