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CRM Evaluation Center
Nov 26, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Messaging: Lotus Notes Domino R5 vs. Microsoft Exchange 5.5 ( Pages)
by P. Hayes
Apr 19, 2000
Abstract : This note compares the two leading collaborative messaging systems, Lotus Notes and Microsoft Exchange, in the areas of functionality, technology, cost, service, support, corporate viability, and corporate strategy.
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Lotus Notes R5 ~ A Breath of Fresh Air ( Pages)
by P. Hayes
Mar 20, 2000
Abstract : Lotus Notes has just surpassed the 50,000,000-installed base mark, giving Microsoft’s Exchange server a good “run for the money”.
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CRM RFP Template (1 Page)
by TEC Staff
Nov 22, 2007
Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages)
by P.J. Jakovljevic
Aug 29, 2003
Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
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A Mid-Winter's Nightmare: Economic Notes for the Winter Holiday Season ( Pages)
by Ann Grackin
Dec 23, 2004
Abstract : The US is the largest debtor nation in the world, with the largest per capita consumption of energy, and its currency is in decline. Does that mean a decline in America's wealth and super power status? This article makes some sobering observations, predictions, and recommendations.
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Inovis Delves into PIM by Snatching QRS Part One: Event Notes ( Pages)
by P.J. Jakovljevic
Nov 16, 2004
Abstract : The termination of QRS' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a potential shift in its traditional strategy of B2B e-commerce connectivity (i.e., to drive its offerings well behind the enterprise firewalls).
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Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born ( Pages)
by Randy Garland
Aug 27, 2001
Abstract : Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
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Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution ( Pages)
by P. Hayes
Jul 13, 2000
Abstract : Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes.
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