| 1. |
Social Networks: How They're Turning CRM Upside Down ( Pages)
by Wayne Thompson
Oct 24, 2007
Abstract : Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …
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| 2. |
Lotus Extends Domino for Unified Messaging and Wireless Communications ( Pages)
by P. Hayes
Oct 26, 1999
Abstract : Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time.
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| 3. |
A Tectonic Shift in Communications Customer Life Cycle Management ( Pages)
by P.J. Jakovljevic
Aug 4, 2005
Abstract : Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.
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| 4. |
Dell to Acquire ConvergeNet International ( Pages)
by R. Krause
Sep 10, 1999
Abstract : Dell Computer Corporation announced its intent to acquire ConvergeNet, a storage networking company, in a deal valued at approximately $340 Million.
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| 5. |
Strategic Partners or Merger on the Horizon? ( Pages)
by G. Duhaime
May 8, 2000
Abstract : 3Com Corporation (COMS) and Extreme Networks (EXTR) have entered into a partnership where 3Com customers will be given an enhanced migration path from the now debunked CoreBuilder 9000 to the Extreme BlackDiamond 6800. This offering coincides with 3Com’s announcement that they will no longer compete in the Enterprise networking market.
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| 6. |
Customer Relationship Management and Social Networks—They're Related How, Again? ( Pages)
by Paul Greenberg
May 28, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
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| 7. |
How 3Com, Became 1Com ( Pages)
by C. McNulty
Apr 7, 2000
Abstract : 3Com is getting out of it’s no-growth modem and high-end networking businesses. It’s already spun off the high-growth Palm unit. What will be left?
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| 8. |
Customer Relationship Management and Social Networks—They're Related How, Again? (3 Pages)
by Paul Greenberg
Feb 7, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
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| 9. |
The Middle Kingdom - From Wired to Wireless ( Pages)
by Ann Grackin
Sep 6, 2005
Abstract : Confused about RFID middleware? RFID middleware has a critical role to play in cleaving together and clarifying the signals and intelligence, bidirectionally from the device layer to the business applications, or out to the communications infrastructure, to the web or satellites. This article explains it all.
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