1. |
CRM Evaluation Center
Nov 21, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
|
| 2. |
CRM Application Users are Key to Project Success (5 Pages)
by Kevin Ramesan
Jan 25, 2003
Abstract : When implementing a CRM application, consulting firms, vendors, and end users rarely pay enough attention to the important issues of user training and change management.
|
| 3. |
CRM Application Users Are Key to Project Success ( Pages)
by Kevin Ramesan
Oct 22, 2005
Abstract : For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.
|
| 4. |
RTI's CRM Applications Rivals The Major League Providers ( Pages)
by Kevin Ramesan
Aug 15, 2003
Abstract : Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.
|
| 5. |
The Importance of Server Robustness in CRM ( Pages)
by Mukhles Zaman
Jun 15, 2004
Abstract : In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.
|
| 6. |
Professional Services Are Catching-up With CRM ( Pages)
by Kevin Ramesan
May 28, 2003
Abstract : The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business model with limited need for customization. Interface Software, which is focused on the professional services market, is an example.
|
| 7. |
When the Bigger Fish Eats the Smaller to Become a Bigger Fish ( Pages)
by Kevin Ramesan
Apr 13, 2003
Abstract : This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The stakes are high. Will the Firstwave technical lead and the Connect-Care vertical expertise bring a best-of- breed CRM application that the market needs?
|
| 8. |
Data Quality: Cost or Profit? ( Pages)
by Kevin Ramesan
Mar 8, 2004
Abstract : Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.
|
| 9. |
What's Wrong With Application Software? Business Processes Cross Application Boundaries ( Pages)
by Jim Brown
Feb 27, 2003
Abstract : The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single business process, so multiple applications must work together to support business processes.
|
| 10. |
The Many Flavors of Application Software Outsourcing ( Pages)
by A.B. Maynard
Sep 29, 2004
Abstract : Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.
|
CART 
