| 1. |
Bolstering the Call Center with Service Resolution Management Processes (3 Pages)
by P.J. Jakovljevic
Sep 4, 2009
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 2. |
War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It? (0 Pages)
by P.J. Jakovljevic and David Clark
Oct 13, 2008
Abstract : Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?
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| 3. |
Bolstering the Call Center with Service Resolution Management Processes ( Pages)
by P.J. Jakovljevic
Dec 14, 2007
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 4. |
The "Old ERP" Dilemma: Replace or Add-on ( Pages)
by Olin Thompson
Jun 8, 2001
Abstract : Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.
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| 5. |
The 'Old ERP' Dilemma: Replace or Add-on ( Pages)
by Olin Thompson
Jan 29, 2002
Abstract : Replace or Add-on to an aging ERP system is a dilemma faced by many companies today. This article discusses the trade-offs involved in making that decision.
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| 6. |
Microsoft to Add "Encore" Functionality to MBS Great Plains 8.0 Part One: Event Summary ( Pages)
by P.J. Jakovljevic
Jul 8, 2004
Abstract : By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find a way to counteract its archrival Best Software's superiority in the target market.
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| 7. |
Data Quality: Cost or Profit? ( Pages)
by Kevin Ramesan
Mar 8, 2004
Abstract : Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.
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| 8. |
Software RFP Template (1 Page)
by TEC Staff
Nov 5, 2007
Abstract : When it comes to choosing the right enterprise software; time is money. But with a software RFP template, gathering and prioritizing your software requirements becomes a walk in the park. Criteria is predefined for you and written in a language that software vendors understand—allowing an apples-to-apples comparison. Save months of time on your software selection and download one of our software RFP templates today.
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| 9. |
Software Comparison (1 Page)
by TEC Staff
Oct 4, 2007
Abstract : Software comparison doesn't have to be a mystery. We offer you the 3 most important rules about how to get your business software comparison right. Not only will you discover why so many software comparisons go disastrously wrong, but you will also get the free software comparison reports, tools, and information you need to make a successful business software comparison work for you. Start your software comparison now!
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