| 1. |
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution (5 Pages)
by Josh Chalifour
Nov 30, 2004
Abstract : SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.
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| 2. |
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology (3 Pages)
by Dave Stein and Al Case
May 23, 2006
Abstract : Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.
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| 3. |
Writing Professional RFP Letters, FREE Templates and Samples (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : FREE Professional RFP Letters Toolkit - Accept, disqualify, decline, reject responses to a Request for Proposal, protest against unfair contract award
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| 4. |
Professional Services Automation: Affordable Hosted Solutions for the Small to Medium Business Market (3 Pages)
by Neil Stolovitsky
Sep 13, 2006
Abstract : Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs) have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider model can be a very attractive offering.
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| 5. |
Professional Services Organizations Automate their Processes (3 Pages)
by Neil Stolovitsky
Sep 4, 2006
Abstract : Major vendors are entering the professional services software market and small niche vendors are repositioning themselves to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market messages from vendors' functional capabilities.
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| 6. |
Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line? (4 Pages)
by Neil Stolovitsky
Apr 13, 2006
Abstract : Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.
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| 7. |
The Web-Enabled Sales Process (5 Pages)
by Emmett Holt
Mar 30, 2006
Abstract : Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the buy cycle to deliver value and begin an influential on-line relationship.
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| 8. |
Microsoft's Dynamic New Approach to Professional Services Automation (0 Pages)
by Neil Stolovitsky
Feb 10, 2006
Abstract : In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending functionality to the Web. In the long term, its eventual absorption into the Microsoft Dynamics product line may affect Microsoft's strategy in the project portfolio management marketplace.
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| 9. |
Professional Services Organizations Automate their Processes (3 Pages)
by Neil Stolovitsky
Nov 10, 2005
Abstract : Major vendors are entering the professional services software market and small niche vendors are repositioning themselves to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market messages from vendors' functional capabilities.
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