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SCM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted SCM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
Avoid the Perils of Service Parts Planning in Supply Chain Management ( Pages)
by P.J. Jakovljevic and Olin Thompson
Aug 1, 2005
Abstract : Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness.
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| 3. |
Supply Chain Management: Morphing the Functional Scope of Service Parts ( Pages)
by P.J. Jakovljevic and Olin Thompson
Jul 30, 2005
Abstract : The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.
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| 4. |
Lucrative but "Risky" Aftermarket Business—Service and Replacement Parts SCM ( Pages)
by P.J. Jakovljevic and Olin Thompson
Jul 28, 2005
Abstract : The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.
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| 5. |
Smaller Vendors Can Still Provide Relevant Business Systems Part Four: MRO and Spare Parts Management ( Pages)
by P.J. Jakovljevic
Jan 27, 2005
Abstract : Service or spare parts have lately become both a blessing and a curse for many manufacturers.
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| 6. |
MRO and Spare Parts Management Considerations ( Pages)
by P.J. Jakovljevic
Jan 11, 2005
Abstract : The need for better service parts management is finally gaining top-level management attention in many aerospace and defense (A&D) and like complex manufacturing companies, since excessive carrying costs and obsolescence losses are being recognized as an unexploited opportunity for savings and a better bottom line performance
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Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations ( Pages)
by P.J. Jakovljevic and Olin Thompson
Aug 2, 2005
Abstract : Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.
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| 8. |
Enterprises May Be Overlooking Profits from After-sales Service ( Pages)
by Ashfaque Ahmed
Aug 15, 2006
Abstract : If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.
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| 9. |
Generating Revenue from Service ( Pages)
by Steve Downton
Jul 10, 2003
Abstract : A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.
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| 10. |
Service Supply Chain Strategies to Increase Corporate Profitability ( Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
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