| 1. |
Employee Performance Management Problems (4 Pages)
by Mukhles Zaman
May 26, 2005
Abstract : The newest trend in human capital management is employee performance management (EPM). Unlike traditional HR evaluations, EPM links employee performance to a company's goals. While there are no strong EPM vendors, European-based Cézanne Software is moving to broaden its appeal.
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| 2. |
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer (4 Pages)
by Bruce Culbert
Feb 28, 2007
Abstract : To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
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| 3. |
Remedy Welcomes You To Your New Office. Now Get To Work! (6 Pages)
by D. Geller
Aug 30, 2000
Abstract : At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords, orientation appointments and a map of the best route to the coffee room. This shoemaker is now sharing its employee transition management technology with everyone’s children.
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| 4. |
Mirapoint Launches Global Partner Program (3 Pages)
by P. Hayes
Aug 21, 2000
Abstract : Mirapoint has expanded its presence in the ASP\ISP messaging community, both in terms of name recognition and product functionality and has logically implemented a partner program called MAPP.
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| 5. |
Portals: Necessary But Not Self-sufficient (4 Pages)
by P.J. Jakovljevic
Sep 26, 2005
Abstract : Having moved beyond its original role as a standalone presentation layer to become a part of a larger technology stack, the portal is now considered part of a larger offering, be it in collaboration, vertical-specific applications, or application infrastructure and middleware.
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| 6. |
Customer Data Integration: A Primer (4 Pages)
by Lyndsay Wise
Aug 22, 2006
Abstract : Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.
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| 7. |
Marquee Vendors Partner for Deepening Inherent CRM and BI Links (3 Pages)
by P.J. Jakovljevic
Aug 17, 2005
Abstract : Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and illustrate the value of MA.
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| 8. |
SAP Finds CRM Partner for Marketing Tools (3 Pages)
by P.J. Jakovljevic
Dec 8, 1999
Abstract : On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add marketing-planning and campaign-management features to its customer-relationship management suite.
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| 9. |
Is Your Store Customer-centric? (3 Pages)
by James E. Dion
Jun 23, 2006
Abstract : Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.
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