| 1. |
Bolstering the Call Center with Service Resolution Management Processes (3 Pages)
by P.J. Jakovljevic
Sep 4, 2009
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 2. |
Bolstering the Call Center with Service Resolution Management Processes ( Pages)
by P.J. Jakovljevic
Dec 14, 2007
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 3. |
Trend Micro Steps into PDA/Wireless AntiVirus Information Market ( Pages)
by P. Hayes
Jun 15, 2000
Abstract : In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable for a network administrator and/or manager on the go.
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| 4. |
Automated Enterprise: Many High-ROI Opportunities ( Pages)
by Tom Pisello
Oct 30, 2004
Abstract : An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.
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| 5. |
Candle Releases New Command Center App for IBM MQSI 2 ( Pages)
by M. Reed
Oct 11, 2000
Abstract : IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?
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| 6. |
Does Supply Chain Management Software Make Sense in Wholesale Distribution? ( Pages)
by Mark Wells
Sep 8, 2001
Abstract : This paper examines the steel service center segment of the wholesale distribution industry as a case in point of the challenges facing distributors and the relief offered through supply chain software.
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| 7. |
Lose the Starry-Eyes, Analyze:An Ideal Customer for Relevant INFIMACS ( Pages)
by Josh Chalifour
Sep 7, 2002
Abstract : This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate vendors that consider your company their ideal candidate.
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| 8. |
Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite ( Pages)
by Neil Stolovitsky
Sep 12, 2007
Abstract : In JD Edwards EnterpriseOne and E-Business Suite, Oracle has two of the most popular enterprise solutions available in the marketplace today. To compare these two Oracle products, we looked at six standard enterprise resource planning (ERP) modules: supply chain management, distribution process management, web commerce, human resources, financials, and product technology. To eliminate any chance of bias and to ensure a level playing field, all 3,214 criteria that make up these six modules (and their submodules) in our ERP Evaluation Center were given equal weight and priority…
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| 9. |
Off-shoring: Are You Getting Your Money's Worth? ( Pages)
by Joe Strub
Aug 30, 2006
Abstract : Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.
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