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CRM Evaluation Center
Nov 8, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Managing Customer Returns and RMAs Using Microsoft Dynamics AX (0 Pages)
by Scott Hamilton
Mar 6, 2009
Abstract : Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.
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Preparing for Product Development in Process Manufacturing (0 Pages)
by P.J. Jakovljevic
Mar 16, 2009
Abstract : Combining process industry–oriented product lifecycle management capabilities with process manufacturing–oriented enterprise resource planning ones can help alleviate many of the challenges particular to the process manufacturers, especially in the areas of product development and regulatory compliance.
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| 4. |
Managing Customer Returns and RMAs Using Microsoft Dynamics AX (0 Pages)
by Scott Hamilton
Mar 6, 2009
Abstract : Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.
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| 5. |
Innovation and Change in Human Resources ( Pages)
by Verónica Inoue
Sep 28, 2007
Abstract : Learning Review's Veronica Inoue interviewed two representatives of the Interamerican Federation of Human Resource Management Associations (Federación Interamericana de Asociaciones de Gestión Humana), who attended the Human Management Conference held by la Asociación de Recursos Humanos de la Argentina.
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CRM RFP Template (1 Page)
by TEC Staff
Nov 22, 2007
Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
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Qui a besoin du RCI? (6 Pages)
by Anthony Sarno and Robin F. Goldsmith
Jul 14, 2009
Abstract : Dix erreurs communes empêchent les calculs du rendement du capital investi (RCI) d’être utilisés à leur pleine capacité. Il est essentiel, pour le succès des décisions importantes (y compris la sélection de logiciels), d’appuyer le calcul du RCI sur des facteurs quantifiables et d’éviter la prise de décision intuitive.
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages)
by P.J. Jakovljevic
Aug 29, 2003
Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
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Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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Client References - Still A Valuable Part of Vendor Selection? (5 Pages)
by William R. Friend
Aug 24, 2002
Abstract : With application software vendors focusing their sales effort more on the top executives or C-levels (CEO/CFO/COO/CIO) of companies, and less on IT, the establishment of an application software selection methodology in advance of a software purchase becomes crucial. The value in making client reference checks is a critical part of that process.
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