| 1. |
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions (5 Pages)
by Greg Rollins
May 22, 2002
Abstract : Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.
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| 2. |
Interface Software Expands Its CRM Functionality (3 Pages)
by Kevin Ramesan
Aug 26, 2004
Abstract : Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship management offering in response to its customer requirements and work processes. Interface Software targets particularly accountants, financial services, law firms, and management consultants.
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| 3. |
The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem (3 Pages)
by Greg Rollins
May 21, 2002
Abstract : Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an 'inflection point', where new assumptions are the catalyst for innovation, and new solutions are the end result.
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| 4. |
Human-Machine Interaction Company Ramps Up Firewall Product Line (3 Pages)
by L. Taylor
Sep 1, 2000
Abstract : Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.
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| 5. |
Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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| 6. |
Process-based Governance, Risk Management, and Compliance (2 Pages)
by P.J. Jakovljevic
Mar 14, 2007
Abstract : The right balance of automated processes with paper records and manual, human interaction is necessary to keep costs under control with a flexible yet controlled set of procedures. The strategic software category, governance, risk management, and compliance, is poised to help.
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| 7. |
Software Selection Processes—Accelerating Vendor Identification (3 Pages)
by Jeff Gusdorf
Sep 11, 2006
Abstract : Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increase the risk of making a wrong choice. Attending a virtual trade show can accelerate the selection process, increase vendor interaction, and reduce risk.
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| 8. |
Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 3: E-Business and Mid-Market Shakeout (9 Pages)
by P.J. Jakovljevic
Apr 25, 2001
Abstract : This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets. It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to plant level for more efficient two-way interaction and support. It also discusses how consolidation, mergers and acquisitions among ERP vendors is expected to intensify.
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| 9. |
Microsoft New Online Messenger ~ Dope Slaps AOL’s Instant Messenger (3 Pages)
by P. Hayes
Jul 21, 2000
Abstract : So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for free. And just to add injury to insult Microsoft wirelessly enabled the release to embrace the interaction of WAP enabled devices with its user base.
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