1. |
ERP Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted ERP knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
|
| 2. |
eLoyalty Enhances Its Field Service And Logistics Services ( Pages)
by L. Talarico
Nov 21, 2000
Abstract : eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
|
| 3. |
The Convergence of ERP and Field Services—One Vendor’s Leadership ( Pages)
by Predrag Jakovljevic and Judith Rothrock
Feb 27, 2008
Abstract : Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
|
| 4. |
Lean Asset Management--Is Preventive Maintenance Anti-Lean? ( Pages)
by Olin Thompson
Dec 20, 2004
Abstract : How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of both not meeting business objectives and any extra cost due to the need for unplanned or even emergency repairs.
|
| 5. |
Service Supply Chain Strategies to Increase Corporate Profitability ( Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
|
| 6. |
An ERP Vendor Poised to Overtake the Services Market ( Pages)
by Predrag Jakovljevic and Judith Rothrock
Feb 25, 2008
Abstract : Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.
|
| 7. |
Enterprise Incentive Management Leader's Challenges and Response ( Pages)
by P.J. Jakovljevic
Dec 13, 2006
Abstract : Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.
|
| 8. |
Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations ( Pages)
by P.J. Jakovljevic and Olin Thompson
Aug 2, 2005
Abstract : Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.
|
| 9. |
A Guide to ERP for Service Organizations ( Pages)
by Neil Stolovitsky
Jun 12, 2007
Abstract : Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle's Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.
|
| 10. |
Supply Chain Management Vendor Finds Balance for Service Supply Chains ( Pages)
by Michael Bittner
May 8, 2006
Abstract : Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite applications will create business process solutions that follow the current trend toward integrated suites of best-of-breed applications.
|
CART 
