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ERP Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted ERP knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Software as a Service (SaaS) - SaaS Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Software as a Service (SaaS) is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. SaaS software vendors may host the application on their own web servers or download the application to the consumer device, disabling it after use or after the on-demand contract expires. The on-demand function may be handled internally to share licenses within a firm or by a third-party application service provider (ASP) sharing licenses between firms (source: Wikipedia).
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Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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MCI WorldCom and Critical Path Power into Outsourced Messaging ( Pages)
by P. Hayes
May 1, 2000
Abstract : MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50/user/month, IMAP4 service starting at $5.50/user/month and a Microsoft Exchange collaborative service starting at $12 /user/month with 20MB of disk space.
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AT&T PocketNet Service Goes Wireless With Novell GroupWise ( Pages)
by P. Hayes
Apr 13, 2000
Abstract : Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has over 50,000,000 client seats, and Novell GroupWise has over 20,000,000 client seats, giving AT&T PocketNet service a potential target market of 70,000,000 users.
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Food Court RFP Examples (1 Page)
by TEC Staff
Jul 15, 2009
Abstract : Real food court RFP examples. Solicit responsive proposals for commercial lease of food service outlets in a food court from responsible providers.
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MAPICS: Will Customer Satisfaction be Enough? ( Pages)
by P.J. Jakovljevic
Sep 1, 1999
Abstract : MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.
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Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail ( Pages)
by J. Diezemann
Jun 7, 2000
Abstract : B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity.
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Interelate: More on Tap Than Apps ( Pages)
by L. Talarico
Sep 15, 2000
Abstract : Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical CRM service offerings that promise to provide more value to organizations than simply hosted applications, or
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Is Something Fishy Happening To Your Website? ( Pages)
by D. Geller
Aug 28, 2000
Abstract : Freshwater Software offers powerful solutions for website monitoring. There’s a product or service for every budget and every type of site, and the customer service behind it all makes this a unique company.
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