| 1. |
SAS Institute Shoots for the Two-Stop-Shop with new Release of Warehouse Administrator ( Pages)
by M. Reed
Sep 12, 2000
Abstract : SAS Institute, a vendor of integrated data warehousing, decision support and information delivery software, has announced the production availability of SAS/Warehouse Administrator® software, Version 2.1. With an open component-based architecture, improved data access and management capabilities, thin-client interfaces, and other enhancements, it is an important component of the new SAS® software V8.1.
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| 2. |
Trend Micro Steps into PDA/Wireless AntiVirus Information Market ( Pages)
by P. Hayes
Jun 15, 2000
Abstract : In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable for a network administrator and/or manager on the go.
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| 3. |
You Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer ( Pages)
by Joseph J. Strub
Mar 16, 2005
Abstract : You have selected an ERP package. Now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply that can make the implementation easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.
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| 4. |
SAS/Warehouse 2.0 Goes Live ( Pages)
by M. Reed
Mar 13, 2000
Abstract : SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the process of change in the data warehouse.
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| 5. |
The Best ACT! Is Still to Come ( Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 31, 2004
Abstract : After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
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| 6. |
A CRM System Needs A Data Strategy ( Pages)
by David McNamara
Jul 3, 2003
Abstract : A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
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| 7. |
PeopleSoft Revamps World for Its Mid-Market "Express" Conquest Part Two: Market Impact ( Pages)
by P.J. Jakovljevic
Jul 27, 2004
Abstract : The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing, packaging and deployment options; speed of implementation; vertical focus; interconnectivity to other applications and legacy systems; product scalability and scope expandability; Internet and wireless device accessibility; low cost business-to-business (B2B) electronic connectivity; and a single point of contact possibly with a local consulting and implementation support. PeopleSoft seems to have captured (or at least tackled) most of these.
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| 8. |
PowerTrieve, A LEAP For CRM? ( Pages)
by Kevin Ramesan
May 17, 2003
Abstract : Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?
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| 9. |
Siebel Rallies Its Integration Alliance Troops Part 1: Recent Announcements ( Pages)
by P.J. Jakovljevic
May 10, 2002
Abstract : Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.
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