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CRM Evaluation Center
Nov 22, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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JDA Portfolio: For the Retail Industry Part Six: ERP Vendors and User Recommendations ( Pages)
by P.J. Jakovljevic
Jan 3, 2005
Abstract : ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration framework strategies and JDA must focus on data synchronization to offer a truly differentiating collaboration product.
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A Lexicon for Customer Relationship Management Success ( Pages)
by Glen Petersen
Mar 8, 2006
Abstract : Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.
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A Lexicon for Customer Relationship Management Success (0 Pages)
by Glen Petersen
Sep 29, 2008
Abstract : Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.
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NEON Systems Moves Further into Enterprise Application Integration ( Pages)
by M. Reed
Jan 26, 2000
Abstract : NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into a unified EAI (Enterprise Application Integration) solution.
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How Has Made2Manage Systems Been Managing Itself? ( Pages)
by P.J. Jakovljevic
Aug 22, 2000
Abstract : On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable small and mid-sized manufacturers to leverage the Internet to support their sales, inventory and service networks. Earlier, on July 19, Made2Manage Systems, Inc. reported second quarter 2000 results.
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Business Strategy, Business Processes, and Business Systems ( Pages)
by Olin Thompson
Jul 31, 2004
Abstract : Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.
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Enterprise Resource Planning Systems Audio Conference ( Pages)
by P.J. Jakovljevic
Jun 30, 2000
Abstract : This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a real time evaluation and selection. It then reviewed the critical differentiating ERP criteria, as well as detailed comparisons of the several major ERP vendors: SAP, Oracle, PeopleSoft, J.D. Edwards, Baan, Intentia, System Software Associates (SSA),Geac Computers, Industrial & Financial Systems (IFS), QAD, MAPICS, Symix Systems, Great Plains, and Lawson Software.
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| 10. |
Ross Systems’ Renaissance Yet to Happen ( Pages)
by P.J. Jakovljevic
Jun 13, 2000
Abstract : In April Ross Systems, Inc., a supplier of enterprise systems, announced financial results for its third quarter of fiscal 2000. In May Ross Systems’ announced its Chairman and CEO, Dennis Vohs will retire as CEO at the end of the company’s fiscal year on June 30, 2000.
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