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CRM Evaluation Center

Nov 8, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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The Fuzzy Logic Between Lead and Lag Indicators ( Pages)
by R. Lynch
Apr 25, 2000 Abstract : Analog Devices was the first company to implement a balanced scorecard company-wide on an Executive Information System. In fact, it has been running for 13 years. One of the major lessons that Analog learned was to trust the lead and lag relationship between non-financial and financial measures. This note was based in part from an interview with Art Schneiderman, pioneer of the balanced scorecard concepts at Analog Devices and Bob Stasey, VP of Quality at Analog Devices.
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Sales and Operations Planning Part Three: Game Plan Guidelines ( Pages)
by Dr. Scott Hamilton
Dec 13, 2003 Abstract : Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs, delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. This is an excerpt from the book Managing Your Supply Chain Using Microsoft Navision.
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Podcast: A Project Manager's Guide to Business Performance Management ( Pages)
by Neil Stolovitsky
Sep 5, 2007 Abstract : As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.
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PC Market Figures Show Compaq, Dell, and HP Lead ( Pages)
by R. Krause
Aug 23, 2000 Abstract : The desktop PC market is turning from a five-way fight into a three-way horse race, led by Dell, Compaq, and HP.
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Dell Snags Motorola’s Grzelakowski to Lead Wireless Business Unit ( Pages)
by P. Hayes
Jul 19, 2000 Abstract : The anticipated advancements in cellular wireless technologies allowing far faster connections means that the global wireless market will break the 600 million user mark and break 10 billion (USD) in market value.
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Total Reward Management: Don't Leave Your Line Manager Alone ( Pages)
by Donatello Bianco
Jun 30, 2005 Abstract : A total reward management system can help companies leverage their most complex and volatile asset: its human capital. Partnerships between human resources and line managers, and using collaborative platforms to communicate incentives and goals can increase strengthen a company's competitive advantage.
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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager ( Pages)
by Alexander Hankewicz
Jun 27, 2008 Abstract : Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.
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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager (0 Pages)
by Alexander Hankewicz
Oct 29, 2008 Abstract : Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.
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Dell Passes Compaq for US PC Lead (99 Pages)
by R. Krause
Oct 27, 1999 Abstract : Dell Computer Corporation has moved into the #1 po
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