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CRM Evaluation Center

Nov 8, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Employee Training in a Recession (0 Pages)
by Phil Simon
May 27, 2009 Abstract : Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term benefits. This article discusses the increased importance, benefits, and risks of employee training in a recession with respect to enterprise systems.
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Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology ( Pages)
by Dave Stein and Al Case
May 23, 2006 Abstract : Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.
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A Road Map to Electronic Medical Record System Implementation ( Pages)
by Jeff Spitzer
May 28, 2008 Abstract : It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be needed. A failed implementation will paralyze the operational capabilities of a health care organization, but the right methodology will help ensure a successful implementation.
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A Road Map to Electronic Medical Record System Implementation (0 Pages)
by Jeff Spitzer
May 1, 2009 Abstract : It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be needed. A failed implementation will paralyze the operational capabilities of a health care organization, but the right methodology will help ensure a successful implementation.
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RFID Implementation: Moving Forward through the Four Phases ( Pages)
by Dylan Persaud
Sep 17, 2007 Abstract : Implementation of a radio frequency identification system is best approached in four phases to ensure its success. Discussed here are the second and third phases, which deal with testing and validation, and the importance of setting up a pilot implementation.
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An Overview of Product Lifecycle Management Implementation Challenges ( Pages)
by Sukumar Subahan Tondaladinne, Dr. Shobhalatha Gurram, and Dr. Satyanarayana Bachala
Jul 5, 2006 Abstract : Product lifecycle management (PLM) implementation brings its own set of challenges, whether considering vendor selection, employee perception management, or actual implementation. However, based on experience and study, it is possible to describe the best practices for overcoming these challenges.
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Four Ways to Botch Your ERP Implementation Process ( Pages)
by Jeff Kugler
May 26, 2008 Abstract : Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and prevent disaster by steering clear of these major mistakes.
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Komatsu Employs “Mod Squad” For Logility Implementation ( Pages)
by Steve McVey
Apr 11, 2000 Abstract : At the Connections 2000 Logility user conference in New Orleans, users recounted implementation stories. Few were as striking as that of the Komatsu’s DRP implementation modifications, a testament to human ingenuity.
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Four Ways to Botch Your ERP Implementation Process (4 Pages)
by Jeff Kugler
Jun 29, 2009 Abstract : Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and prevent disaster by steering clear of these major mistakes.
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