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CRM Evaluation Center
Nov 8, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News? ( Pages)
by Kevin Ramesan
Apr 1, 2003
Abstract : When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success through its existing customer base will testify to the reliability of its enterprise integration and what remains, is to verify the product's ability to fit verticals needs.
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Incident Handling and Response Capability: An IT Security Safeguard Part 2: Establishing the Capability ( Pages)
by Catherine M. Woodbury, CISSP
May 8, 2002
Abstract : As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response capability establishes a force to minimize the effect of system security breaches.
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Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability? ( Pages)
by Catherine M. Woodbury, CISSP
May 7, 2002
Abstract : The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.
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How Is Business Process Management Applicable to Financial Services? ( Pages)
by Hans Mercx
Jan 3, 2006
Abstract : Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and to minimize error and risk.
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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations ( Pages)
by P.J. Jakovljevic
Aug 16, 2002
Abstract : Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues than it would wish to be handling at the moment.
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An E-Commerce Company That Can Pay The Bills ( Pages)
by D. Geller
May 22, 2000
Abstract : Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.
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| 8. |
Security Breach: Now What? ( Pages)
by L. Taylor
Mar 17, 2000
Abstract : When people's lives or financial transactions are at risk, proper Security Incident handling is of extreme importance.
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| 9. |
Alice (or Allen) in MobileLand ( Pages)
by Paul Greenberg
Feb 19, 2007
Abstract : Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.
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| 10. |
Let the (Excess) Inventory Flow! ( Pages)
by P.J. Jakovljevic
Jan 26, 2007
Abstract : Because companies focus primarily on new product development and promotion, the problem of excess and obsolete inventory, once addressed, often leads to both the inventory and dollars flying out the door. There should be smarter ways of handling this problem.
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