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CRM Evaluation Center
Nov 22, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Software Integration FAQ (1 Page)
by TEC Staff
Oct 9, 2007
Abstract : Software integration is critical to business success, especially if your business has been up and running for a few years. But what does software integration really mean? SOA? Web services? Find out with a comprehensive guide to software integration, including today's top software integration FAQs, as well as links to free articles to help you understand what steps you should take for software integration success.
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Bolstering the Call Center with Service Resolution Management Processes (3 Pages)
by P.J. Jakovljevic
Sep 4, 2009
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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Bolstering the Call Center with Service Resolution Management Processes ( Pages)
by P.J. Jakovljevic
Dec 14, 2007
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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NEON Systems Moves Further into Enterprise Application Integration ( Pages)
by M. Reed
Jan 26, 2000
Abstract : NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into a unified EAI (Enterprise Application Integration) solution.
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Integrating All Information Assets Part Three: What Constitutes Integration? ( Pages)
by Cindy Jutras
Apr 16, 2004
Abstract : So, whether the need for integration arises from the proliferation of business applications within your own enterprise, the results of mergers and acquisitions, or from the demands of e-business, integration emerges as a significant challenge in responding to the demands of business today. What then constitutes integration and how do you go about meeting these challenges? This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).
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Can ERP Speak PLM? Part Two: Examples and Recommendations ( Pages)
by Jim Brown
Aug 2, 2003
Abstract : Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM vendors recognize the need for integration and have addressed the need in their toolkits. The additional work comes from integrating the concepts and semantics of one system to the next, if this business level integration has not already been provided between the two systems. This can be a big challenge for best of breed vendors, who may need to rely on systems integrators for much of this conceptual and semantic integration.
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Integrating All Information Assets Part Two: Why is integration an issue? ( Pages)
by Cindy Jutras
Apr 15, 2004
Abstract : Successful e-businesses of the future will be those who treat e-business as the collection of processes, which allow multiple companies to work cooperatively and collaboratively to produce a seemingly seamless integration of businesses operating as a virtually vertical enterprise. And with this integration of business processes comes the requirement to integrate disparate business applications. This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).
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Automated Enterprise: Many High-ROI Opportunities ( Pages)
by Tom Pisello
Oct 30, 2004
Abstract : An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.
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PeopleSoft, Lawson To Resell Integration Tools ( Pages)
by Steve McVey
Jan 14, 2000
Abstract : Two ERP vendors recently signed agreements to resell integration software from Enterprise Applications Integration vendors.
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