| 1. |
It’s All About User Experience But, How Can We Measure User Experience? ( Pages)
by D. Geller
Aug 14, 2000
Abstract : Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.
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| 2. |
It’s All About User Experience But, How Can We Measure User Experience? (3 Pages)
by D. Geller
Aug 14, 2000
Abstract : Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.
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| 3. |
Wrong ERP Demise Predictions Have (Only Partly) Created Skills Shortage ( Pages)
by P.J. Jakovljevic
Feb 2, 2001
Abstract : With so much frenzy surrounding e-business and CRM applications, ERP may be a far cry from its halcyon days. However, ERP implementation skills are still in demand, particularly as a foundation and a facilitator to other sexier applications.
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| 4. |
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer ( Pages)
by Bruce Culbert
Feb 28, 2007
Abstract : To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
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| 5. |
You Need More Than Functions and Features to Implement an ERP Package Part Two: More Tools and Summary ( Pages)
by Joseph J. Strub
Mar 17, 2005
Abstract : This article continues the examination of tools that a vendor may supply that can make the implementation of an ERP package easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.
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| 6. |
You Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer ( Pages)
by Joseph J. Strub
Mar 16, 2005
Abstract : You have selected an ERP package. Now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply that can make the implementation easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.
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| 7. |
Requirements Definition For Package Implementations ( Pages)
by Joe Strub
Jan 28, 2003
Abstract : How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope of ERP, EAM, and CRM software, and still satisfy the needs to the project team, the user community, and executive management? It’s a balancing act rivaling the circus performer trying to keep all of the plates spinning at once. While it is difficult to say one aspect of a project plan is more important than another, accurately and completely defining the needs to be fulfilled by the software is critical to the overall success of the implementation and the longevity of software. This article outlines a logical process for defining the requirements and keeping the plates spinning.
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| 8. |
Enterprise Content Management Solution Creates the Ultimate Customer Experience ( Pages)
by Hans Mercx
Aug 7, 2006
Abstract : Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.
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| 9. |
User-Focused Design Principles Shape the Customer Experience ( Pages)
by Michael Ryan
Jan 18, 2002
Abstract : Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.
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