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Selecting an Outsourcing Provider--Art or Science? (6 Pages)
by A.B. Maynard
Nov 2, 2004
Abstract : Many companies base their outsourcing provider selection on only one aspect of the outsourcing relationship. Some decide on a perception of cultural fit and on the rapport and relationship developed during the sales cycle between the company's senior management and the outsource provider's sales representative and executive team. A number of companies drive their selection process via a checklist-driven, skill-matching process that attempts to find and select the best fit, while other companies select their provider based solely or primarily on price. With many different aspects to consider, how can a company ensure they have made the right choice in selecting an outsourcing provider? 1. Defining the Problem 2. Where to Begin 3. Key Success Factors 4. Selection Process 5. Recommendations
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| 2. |
Software as a Service (SaaS) - SaaS Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Software as a Service (SaaS) is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. SaaS software vendors may host the application on their own web servers or download the application to the consumer device, disabling it after use or after the on-demand contract expires. The on-demand function may be handled internally to share licenses within a firm or by a third-party application service provider (ASP) sharing licenses between firms (source: Wikipedia).
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| 3. |
Outsourcing Security Benefits, Costs, Provider Selection (3 Pages)
by Jim McLendon
Apr 11, 2002
Abstract : It's the middle of the night. A shadowed figure crouches by the window. He retrieves a menacing instrument and begins fiddling with the lock. But the intruder won't get far: the homeowners have contracted a security provider to monitor a tight alarm system-or so they thought...
Benefits of Outsourcing Security
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer loyalty, and competitive advantage. Faced with the complexity of providing effective security, many companies are turning to outsourcing.
Measuring The Cost of Such an Outsourcing
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.
Selecting a Managed Security Services Provider
Guidelines for selecting a dependable managed security services provider.
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| 4. |
What's Wrong With Application Software? Business Processes Cross Application Boundaries ( Pages)
by Jim Brown
Feb 27, 2003
Abstract : The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single business process, so multiple applications must work together to support business processes.
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| 5. |
The Many Flavors of Application Software Outsourcing ( Pages)
by A.B. Maynard
Sep 29, 2004
Abstract : Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.
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| 6. |
Application Erosion: More Causes and Cures (5 Pages)
by Olin Thompson
Dec 29, 2001
Abstract : The November 23, 2001 TEC article 'Application Erosion: Eating Away at Your Hard Earned Value' prompted an unusually high volume of e-mails. Unanimously, people agreed that application erosion is real and it has a significant impact on the long-term value of technology. Several of the e-mails yielded some additional causes and cures for application erosion.
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| 7. |
e-Business Service Provider Evaluation & Selection ( Pages)
by R. Krause
Aug 10, 2000
Abstract : This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.
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| 8. |
Service Supply Chain Strategies to Increase Corporate Profitability ( Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
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| 9. |
SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment ( Pages)
by Charles Chewning Jr.
Jan 7, 2005
Abstract : This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.
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