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CRM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Data Mining: The Brains Behind eCRM ( Pages)
by Steve McVey
Nov 6, 2000
Abstract : Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.
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Lipstream Speaks to Kana ( Pages)
by L. Talarico
Sep 6, 2000
Abstract : Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.
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Yet Another ERP/CRM Partnership ( Pages)
by P.J. Jakovljevic
Apr 28, 2000
Abstract : Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software arrangement.
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Geac Announces Q3 Results and Acquires CRM Vendor ( Pages)
by P.J. Jakovljevic
Apr 20, 2000
Abstract : Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31, 2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider to the apparel, footwear, and textile industries.
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ACCPAC -- Being Much More Than Meets The Eye Part Three: Market Impact ( Pages)
by P.J. Jakovljevic
Feb 6, 2003
Abstract : ACCPAC has lately been making big strides to extend its reach and turn into a full-fledged comprehensive e-business software provider for small and medium enterprises (SMEs). ACCPAC is likely the only vendor amongst its peers that is an ASP as well. Additionally, ACCPAC applications are geared for growth.
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Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Three: ACCPAC's Back-Office Products Enhancements ( Pages)
by P.J. Jakovljevic
Jun 4, 2004
Abstract : ACCPAC continues to enhance the PRO series and Advantage series product lines.
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'Best' of the Three CRM Solutions (3 Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 5, 2004
Abstract : In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new 'trio' product lines ACT, ACCPAC, and SalesLogix on the battleground.
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Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Two: ACCPAC's Recent Product Enhancements ( Pages)
by P.J. Jakovljevic
Jun 3, 2004
Abstract : Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any investments in their data, customizations, and training are fully protected should they later need or want to move their solution on-premises.
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Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary ( Pages)
by P.J. Jakovljevic
Jun 2, 2004
Abstract : By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.
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