Customer Relationship Management (CRM) Software Listing

This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

Aplicor

by Aplicor Inc.

The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal. For more information, visit the company's web sitehttp://www.aplicor.com/

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Deltek CRM & Proposals

by Deltek Systems

Deltek Vision CRM provides a complete business development and marketing solution targeted at project-based, professional service organizations. With Vision CRM, professional services organizations can manage and leverage centralized client, contact, opportunity data, and previous project history to make more effective business development decisions while increasing client satisfaction and revenue. In addition to a flexible configuration model for supporting a firm's unique process requirements, Vision CRM also delivers proposal automation functionality, which helps organizations to efficiently produce custom proposals, request for proposal (RFP) responses, and government proposals that include the firm's most recent and relevant experience.For more information, visit the company's web sitehttp://www.deltek.com

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e-Synergy

by Exact Software North America

Exact Synergy is a web-based collaborative platform that includes customer relationship management (CRM) and human resources (HR) functionality, including real-time financials, multisite reporting, and relationship and knowledge management capabilities. The e-Synergy solution allows organizations to access all customer contacts, correspondence, transactions, and activities in a single central database, securely from anywhere via the Internet or intranet; search for individual customer records or segment target customer groups using variables including industry, company size, location, project, and custom-defined fields; and provide an online portal for customers to log in and submit requests and check status reports, billing details, and work in process. Organizations can also manage marketing activities with advanced project, scheduling, budget, reporting, and workflow functions; use the mail merge function to generate automatic communications to customers and prospects; use integrated functions for complaint management and customer satisfaction surveys linked to CRM information; and generate automatic follow-up activities and reminders using the Exact Event Manager. For more information, visit the company's web site http://www.exactamerica.com/ Or the product homepage http://www.exactamerica.com/esynergy/index.html

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Microsiga Protheus

by TOTVS S/A

Microsiga Protheus is enterprise resource planning and customer relationship management software based on TOTVS TEC architecture. It is independent of operational systems, databases, and interfaces. Developed to conquer a market eager to implement results driven management and operation processes, Microsiga Protheus is flexible, easy to use, and customizable. Supported by TOTVS, Microsiga Protheus has offices and clients in others countries. It is the flexible and international software of TOTVS and the ERP solution is based entirely on Microsoft technology. For more information, visit the company's web site: http://www.totvs.com

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Microsoft Dynamics CRM

by Microsoft

Microsoft Dynamics CRM 4.0 Professional is a complete customer relationship management (CRM) solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact, through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps companies achieve new levels of profitability.For more information, visit the company's websitehttp://www.microsoft.com/or the product homepagehttp://www.microsoft.com/dynamics/crm/product/default.mspx

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NetSuite CRM+

by NetSuite

NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It also combines customer-facing CRM and web capabilities with back-office ERP and collaboration capabilities for partners.For more information see the company's web sitehttp://www.netsuite.com/techweb or product home pagehttp://www.netsuite.com/techevalproducts

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Oncontact CRM

by Oncontact Software

Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. For more information see the company's web site www.oncontact.com

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Pivotal CRM

by CDC Software

Pivotal CRM is the customer relationship management (CRM) product suite of CDC Software, The Customer-Driven Company. The Pivotal CRM platform and the applications built upon it are highly flexible, enabling customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision. CDC Software's industry applications are a testament to the flexibility of Pivotal CRM. Leveraging this flexibility and deep knowledge of the financial services, home building and real estate, manufacturing, health care, and business service industries, the vendor has developed industry-tailoredapplications that mirror the functional needs and data models of these industries--while still providing the flexibility to fine-tune the system to meet the unique needs of individual companies. These industry-tailored applications save time, money, and effort in implementing custom systems. More than 1,800 companies around the world have licensed Pivotal CRM, including Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans.For more information, visit the company's web sitehttp://www.pivotalcrm.com

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SageCRM/SageCRM.com

by Sage Software

SageCRM/SageCRM.com is a web- and wireless-based solution, which provides access to customer sales, marketing, and support information, as well as access to back-office accounting and operations solutions. Through its integration server, SageCRM can access and centralize other information sources from across the enterprise. Its workflow engine helps companies automate processes across their organizations. SageCRM allows clients to migrate back and forth from a hosted to an on-premise solution.For more information, see the company's web sitewww.sage.comor the product homepagehttp://www.sagecrmsolutions.com/

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Surado CRM

by Surado Solutions

Surado CRM is a sensible best-of-breed solution that achieves fast user acceptance, quick return on investment, and high-value customer experiences that drive company growth and profitability. Created specifically to meet the expanding and changing needs of growing companies and divisions of large organizations, Surado CRM provides flexibility, scalability, robustness, and an open architecture. Our modular product design begins by offering a powerful and comprehensive software suite enabling seamless coordination between sales, marketing, customer service, and support—right out of the box. Surado CRM then allows for a high degree of customization, fast integration with third-party applications, and advanced security options while providing a host of powerful product options that tailor to individual business requirements including integration tools, an offline solution, and Web-enabled modules. Surado CRM enables tight integration with other applications such as financials, supply chain management, customized applications, and other back-office systems, enabling organizations to leverage existing technology investments while promoting a true 360-degree view of customer interactions across the entire organization.For more information see the product homepage:www.SuradoCRM.com

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SYSPRO CRM

by SYSPRO

SYSPRO is a fully integrated business software solution that provides control over the planning and management of all facets of business including accounting, manufacturing, and distribution operations in a variety of industries.Syspro CRM was developed around a process automation methodology in which key functions of the CRM solution are defined specific to the end users' needs allowing for improved efficiency in regards to customer and vendor management. With strong marketing, campaign, and service management, the Syspro CRM solution was designed to dynamically handle the constantly changing requirements of today's business For more information, see the company's web sitehttp://www.syspro.com

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Maximizer CRM

by Maximizer Software

Maximizer's customer relationship management application, Maximizer CRM 10, brings together sales, marketing, and customer service and support in one suite that is accessible from the office or remotely via the Web, or through mobile devices including BlackBerry, Windows Mobile, and Palm. Maximizer CRM helps enterprises track and measure individual and team performance; generate accurate forecasts; preserve each customer's lifecycle, including conversations, transactions, and incidents; and automatically assign leads, among many other business activities.Maximizer CRM 10 builds on over 20 years of success, giving enterprises more options to establish individualized business processes. The application provides numerous sales, marketing, and customer service and support features and functionalities, including Web access with Web-based e-mail; company-wide visibility with reporting services in structured query language (SQL) and out-of-the-box reports; on-demand sales and professional coaching with CanDoGo™; territory and quote management for sales; Web-based lead capture for marketing; as well as various security and administration features and options.For more information, visit the company's web sitehttp://www.maximizer.comOr the product homepagehttp://www.maximizer.com/solutions/maxcrm/

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BizAutomation CRM + Business Management

by BizAutomation.com

BizAutomation CRM + Business Management is an all in one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based web interface via Outlook Web Access (OWA) and regular Outlook.For more information visit the company web sitehttp://www.bizautomation.com/TEC.htm

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Clientele CRM.NET

by Epicor

Clientele from Epicor Software is an integrated CRM system. Clientele quickly captures, routes, organizes, and stores the information that comes out of all customer interactions, including phone calls, e-mail, and automated web contacts. This information can then be shared and analyzed, and accessed every time users are in contact with customers.Epicor Clientele is intended to enable users to manage the customer relationship lifecycle, from generating leads to closing sales, and to providing support that results in additional business. It provides integrated sales and customer support functionality.The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies. Clientele CRM is built entirely on the Microsoft .NET platform to provide accessibility, extensibility, and integration.For more information, see the company's web sitehttp://www.epicor.comor the product homepagehttp://www.epicor.com/www/products/enterprise/clientele/

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Infor CRM Epiphany

by Infor

Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction.Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.For more information see the company's web sitehttp://www.infor.com/ or product homepage: http://www.infor.com/solutions/crm/

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Power Suite

by Entrepids Inc.

Entrepids offers Power Suite, a product suite for demand chains. The suite covers such areas as order management, e-commerce, channel management, mobile SFA, CRM, portals and intranets, contact management, and security management. Its components include PowerVentas (for business-to-consumer e-commerce), PowerChannels (for e-business demand chain management), PowerSalesMobile, PowerCRM, PowerContent (for content management), PowerE-mail, and PowerSecurity. For more information, visit the company's web site http://www.entrepids.com or the product homepage http://www.powerchannels.com/en/productos.asp

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Sage SalesLogix

by Sage Software

With more than 300,000 users at over 8,500 companies, Sage SalesLogix is the CRM leader for small to medium-sized businesses. Sage SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization’s unique customer acquisition, retention and development processes.For more information, see the company's web sites:http://www.sagecrmsolutions.comor proguct homepage:http://www.sagecrmsolutions.com/saleslogix

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